Mobile App Issues

If you're experiencing issues with the Holo mobile app, try these solutions.

App Won't Open or Crashes

If the app crashes or won't start:

• Close the app completely and restart it
• Restart your device
• Update to the latest version of the app
• Check if your device meets minimum requirements
• Reinstall the app if problems persist

Can't Log In

Login issues on mobile:

• Verify your internet connection
• Check that you're using correct credentials
• Try logging in through the web app first
• Clear app data and cache
• Reinstall the app if needed

Data Not Syncing

If data isn't syncing on mobile:

• Check your internet connection
• Ensure you're logged in
• Pull down to refresh the screen
• Close and reopen the app
• Check app permissions for network access

Offline Mode Issues

Problems with offline functionality:

• Ensure you've logged in at least once while online
• Check that required data has been downloaded
• Verify app has storage permissions
• Some features require internet connection

Slow Performance

If the app is slow or laggy:

• Close other apps to free up memory
• Clear app cache
• Check available storage space
• Update to the latest app version
• Restart your device

Location/GPS Issues

If location features aren't working:

• Check location permissions in device settings
• Ensure GPS is enabled
• Try in an area with better GPS signal
• Restart location services

Update the App

Keep the app updated:

• Enable automatic updates if available
• Check app store for updates regularly
• Update your device's operating system