Common Issues and Solutions

This guide covers the most common issues users encounter with Holo and how to resolve them. If you don't find your issue here, please contact our support team.

Data Not Syncing

Symptoms: Changes made on one device don't appear on others, or data appears outdated.

Solutions:

• Check your internet connection - data syncs require an active connection
• Refresh the page or restart the mobile app
• Check if you're logged in with the correct account
• Clear your browser cache if using the web app
• Wait a few moments - sync can take 10-30 seconds depending on connection speed

Harvest Forecasts Seem Inaccurate

Symptoms: Harvest dates don't match actual crop maturity, or forecasts seem off.

Solutions:

• Ensure planting dates are accurately recorded in crop plans
• Update scouting information regularly - forecasts improve with recent data
• Verify weather data integration is working correctly
• Check that crop varieties are correctly assigned (different varieties have different GDD requirements)
• Review historical harvest data for similar crops and conditions
• Remember that forecasts are estimates - actual harvest timing can vary based on many factors

Mobile App Not Working Offline

Symptoms: Can't access data or record information when offline.

Solutions:

• Ensure you've logged in at least once while online to sync data
• Check that the app has necessary permissions (storage, location, etc.)
• Update to the latest version of the app
• Restart the app after going offline
• Note: Some features require internet connection - basic data entry should work offline and sync when connection is restored

Crop Plan Recommendations Don't Make Sense

Symptoms: AI recommendations seem incorrect or don't match your expectations.

Solutions:

• Review and update your sales forecasts - plans are driven by demand
• Verify field constraints and availability are correctly set
• Check that historical yield data is accurate
• Ensure soil test data is up to date
• Review crop rotation rules - the system may be avoiding certain fields
• Remember you can always manually adjust recommendations
• Contact support if recommendations consistently seem off - we can review your data

Integration Not Working

Symptoms: Weather data, sensors, or other integrations aren't updating.

Solutions:

• Check integration status in Settings → Integrations
• Verify API keys or credentials are correct and not expired
• Test the connection using the "Test Connection" button
• Check if the external service is experiencing issues
• Re-authenticate if using OAuth-based integrations
• Review integration logs for error messages

Reports Not Generating

Symptoms: Can't generate compliance reports or PDFs aren't creating.

Solutions:

• Ensure you have the necessary data entered (activities, inputs, etc.)
• Check that date ranges are valid
• Verify you have permission to generate reports
• Try generating a different report to isolate the issue
• Clear browser cache and try again
• Check if there are any system notifications about report generation

Slow Performance

Symptoms: Pages load slowly, actions are delayed, or the app feels sluggish.

Solutions:

• Check your internet connection speed
• Close unnecessary browser tabs or apps
• Clear browser cache and cookies
• Update to the latest version of your browser or mobile app
• Try accessing from a different device or network
• Reduce the date range when viewing large datasets
• Contact support if performance issues persist