Data Sync Issues

Data synchronization ensures that changes made on one device appear on all your devices. If data isn't syncing properly, try these solutions.

Check Internet Connection

Data sync requires an active internet connection:

• Verify you have a stable internet connection
• Check your Wi-Fi or cellular data signal strength
• Try loading other websites to test connectivity
• Restart your router if needed

Refresh or Restart

Simple refresh steps:

• Web App: Refresh the page (Ctrl+R or Cmd+R)
• Mobile App: Close and restart the app
• Wait 10-30 seconds for sync to complete
• Check if data appears after refresh

Verify Account

Ensure you're logged into the correct account:

• Check that you're logged in with the same account on all devices
• Verify you're part of the correct organization
• Log out and log back in if needed

Clear Cache

Cached data can cause sync issues:

• Web: Clear browser cache and cookies
• Mobile: Clear app cache in device settings
• Restart the app or browser after clearing

Offline Mode

If using the mobile app offline:

• Data entered offline will sync when connection is restored
• Ensure you've logged in at least once while online
• Wait for automatic sync when back online
• Manually trigger sync if available in app settings

Check for Conflicts

If multiple users are editing the same data:

• Holo handles conflicts automatically, keeping the most recent change
• Check activity logs to see who made changes
• Coordinate with team members on simultaneous edits

Update App

Ensure you're using the latest version:

• Update the mobile app from the app store
• Clear browser cache if using web app
• Check for system notifications about updates