Login Problems

If you're experiencing issues logging into Holo, try these solutions in order.

Forgot Password

If you've forgotten your password:

1. Click "Forgot Password" on the login page
2. Enter your email address
3. Check your email for password reset instructions
4. Follow the link to create a new password
5. If you don't receive the email, check your spam folder

Incorrect Credentials

If your login credentials aren't working:

• Double-check your email address or username
• Ensure Caps Lock is off
• Verify you're using the correct password
• Try typing your password in a text editor to verify it's correct
• If using Google/Microsoft sign-in, ensure you're selecting the correct account

Account Locked

After multiple failed login attempts, your account may be temporarily locked:

• Wait 15-30 minutes before trying again
• Use the password reset function
• Contact support if the account remains locked

Browser Issues

Browser-related problems:

• Clear browser cache and cookies
• Try a different browser
• Disable browser extensions temporarily
• Ensure JavaScript is enabled
• Update your browser to the latest version

Third-Party Sign-In Issues

If using Google or Microsoft sign-in:

• Ensure you're logged into the correct Google/Microsoft account
• Check that third-party cookies are enabled
• Try signing in directly with email/password instead
• Revoke and re-grant permissions if needed

Account Not Found

If you receive an "account not found" error:

• Verify you're using the correct email address
• Check if you need to be invited to an organization
• Contact your administrator to verify account status
• Ensure your account hasn't been deactivated